Return and refund policy

Last updated: December 19, 2025

This Return & Refund Policy applies to all products purchased through drivonix.shop. We are committed to ensuring your satisfaction with every purchase.

1. Return Window We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
  • You must provide a receipt or proof of purchase.

Non-returnable items:

  • Gift cards.
  • Personalized items: Ring boxes that have been custom engraved or personalized with names/dates cannot be returned unless defective.

Items sent back to us without first requesting a return will not be accepted.

3. Return Process To start a return, you can contact us at support@drivonix.shop or call us at +1 706-437-5930.

  • Step 1: Contact our support team with your order number and reason for return.
  • Step 2: If your return is accepted, we will provide you with the return address and instructions.
  • Step 3: Pack the items securely (please ensure the box is protected from crushing) and attach the return label.

4. Return Shipping Fee

  • Defective/Damaged Products: If the product is incorrect, damaged by the carrier, or defective in another way, we will cover the return shipping cost (or issue a full refund without requiring a return).
  • Customer Remorse: If you purchased the wrong color, size, or you simply changed your mind, the customer is responsible for the actual cost of return shipping.
    • Note for New Zealand Customers: You are returning the item to our facility in the USA (Oregon). International shipping costs can be higher than domestic rates. Please verify postage costs before initiating a return for "change of mind."
  • Restocking Fee: We do not charge a restocking fee on returns.

5. Return Address Please do not send your purchase back to the manufacturer. Returns should be sent to our US warehouse at:

3815 SW 102ND AVE BEAVERTON, OR 97005 United States

6. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Currency Note: Refunds are processed in US Dollars (USD). If your bank account is in New Zealand Dollars (NZD), the final refunded amount may vary slightly due to your bank's currency exchange rates at the time of the refund.

7. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Contact Us If you have any questions about our Returns and Refunds Policy, please contact us:

  • Email: support@drivonix.shop
  • Phone: +1 706-437-5930
  • Address: 3815 SW 102ND AVE, BEAVERTON, OR 97005, USA